Standard Operating Procedures

1. Introduction

This SOP is designed to provide guidelines for the operations of the Fire and EMS departments within TFW. The goal is to ensure a realistic, efficient, and safe roleplay environment.

2. Organizational Structure

• There are NO RANKS. Everyone is equal. No one gives orders. Failure to follow this rule will get you removed from the community.
• If you want, as a department (players online playing together) want to pick someone to organize efforts, that is acceptable as long as it is a mutual team effort and everyone knows they are all equal and it’s not orders being given, it’s organization.

3. Communication Protocols

• Radio Communications:
  • Use designated radio channels for Fire and EMS.
  • Follow clear, concise communication protocols: identify yourself, state your location, and the nature of your message.
  • Emergency codes should be used for clarity (e.g., Code 3 for emergency response with lights and sirens).
• Dispatch:
  • All units must check in with dispatch at the start of their shift.
  • Units must report their status to dispatch regularly (e.g., en route, on scene, available).
  • Use clear speech and avoid 10 codes.

4. Response Procedures

• Emergency Response:
  • Upon receiving a call, units must respond promptly and safely.
  • Use appropriate routes and adhere to traffic laws unless responding with lights and sirens.
  • Scene size-up should be conducted upon arrival to assess the situation and determine additional resources needed.
• Fire Incidents:
  • Ensure the safety of all personnel and civilians.
  • Utilize proper firefighting techniques based on the type of fire (e.g., structure fire, vehicle fire).
• Medical Emergencies:
  • Assess the patient using the ABCs (Airway, Breathing, Circulation).
  • Provide appropriate medical care and stabilization.
  • Prepare for transport to the nearest medical facility if necessary.
  • If patient prefers “county” transport, call for that.

5. Equipment and Vehicle Maintenance

• Vehicles
  • Only Fire and Ambulance and Medical Helicopters are allowed for Fire/EMS use.
  • Medevac (Helicopters) should only be in the air when called for.
• Daily Checks:
  • All vehicles and equipment must be checked at the beginning of each shift.
  • Report any damages or issues to the supervisor immediately.

6. Training and Drills

• Regular Training:
  • Participate in regular training sessions to keep skills sharp and updated.
  • Training should cover firefighting techniques, medical procedures, and SOPs.
• Drills:
  • Conduct regular drills to ensure readiness for various emergency scenarios.
  • Evaluate performance and provide feedback for improvement.

7. Safety and Conduct

• Personal Safety:
  • Always wear appropriate personal protective equipment (PPE).
  • Follow safety protocols to prevent injuries.
• Professional Conduct:
  • Maintain professionalism at all times, even at the station.
  • Respect fellow roleplayers and adhere to server rules.

8. Mutual Aid

• Coordination:
  • Work with other departments (e.g., police, other fire stations) for large-scale incidents.
  • Establish clear communication channels and roles when providing or receiving mutual aid.

9. Review and Updates

• Regular Review:
  • The SOP should be reviewed regularly to ensure it remains up to date.
  • Update procedures as necessary based on new protocols, equipment, or server rules.